I've lost my luggage and I want to make a claim

Firstly, please contact the airline or the lost luggage department of the airport where the loss occurred to report your lost luggage.

●      If you’ve taken oopted for our ‘repatriation assistance’ insurance policy or our ‘no explanation, no proof cancellation’ + ‘repatriation assistance’ insurance package:

 Please click on the link   Gestion Présence Assistance to find out what steps to take with the insurance company.

●      If you haven't taken out insurance:

   Please send us your request via our contac tform, which must be accompanied by proof supplied by the airline.

Our customer service department will send a claim directly to the airline. You’ll be informed of the results by email within around 3 months (average response time for airlines).