I need medical assistance (wheelchair)

Please contact our customer service department on the number listed on your travel documents (local call rate) to request this. Our team will contact you as soon as possible to keep you informed.

●      We’ll ask you to provide the following information:

- The name of the passenger concerned

- His/her illness

- His/her level of independence (can he/she fasten his/her own seatbelt, feed him/herself, walk around on the plane, climb stairs, etc.)

●      If the passenger has his/her own wheelchair, please give the following information:

- Type of wheelchair (manual/dry-cell battery/wet-cell battery) 

- Dimensions (length/width/height) and weight of the chair when folded. 

Please note: this service is subject to approval from the airline.